Established Patient Resources
Quick access to everything you need between visits , scheduling follow-ups, finding your lab orders and results, requesting prescription refills, and understanding what to do during a medication shortage.
Most tasks are available through the myPrivia patient portal
Appointments, find lab orders, view results, and message your provider — all in one place.
Scheduling your next visit
Follow-up care is essential for managing chronic endocrine conditions. Your provider will determine the appropriate schedule based on your specific condition and treatment plan.
Schedule Online
Book your follow-up appointment through the Privia scheduling portal, available at any time.
Call Our Office
Prefer to speak with someone? Call us during office hours to schedule your next visit.
Virtual Visits Available
We offer virtual visits for eligible reasons (and insurances). Privia Medical Group offers a separate 24/7 on demand virtual care.
Message Your Provider
Non-urgent questions can be sent through the myPrivia patient portal. Responses within 2 business days.
Office Hours
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Falls Church Office Lab Hours
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arlington Lab Hours
The office will be closed on the following holidays:
New Year’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving Day, the Day After Thanksgiving, and Christmas Day.
Finding your lab orders and results
Lab orders and results are managed through the myPrivia patient portal. Below are the step-by-step instructions for accessing each.
How to Find Your Lab Order
- Log into the myPrivia portal on a computer or laptop
Visit myprivia.com and sign in to your account. (Note: Lab orders are not visible on the mobile app — please use a computer or laptop.) - Click the "Tasks and Tools" tab
This tab is located on the left-hand navigation menu. - Look under "Health Reminders"
Your lab order will appear there. If no order is posted, contact your provider via the portal messaging system and specify which lab you are looking for.
How to View Your Lab Results
- Log into the myPrivia portal on a computer or laptop
Visit myprivia.com and sign in to your account. - Click the "My Health" tab
This tab is located on the left-hand navigation menu. - Find your results
Your lab results will be listed here once they have been processed and posted by your provider.
Don't see your lab order?
If no lab order is showing under Health Reminders, please contact your provider through the portal messaging system and let them know which lab location you'd like to use. They will send the order directly to that lab. You may also print your lab order directly from the patient portal.
Requesting your medications
Here's how to request a refill and what to keep in mind when your medication may be in short supply.
Pharmacy Fax Request (preferred)
Message Your Provider via Patient Portal
Call Our Office at (571) 634-3636
Plan ahead — especially for GLP-1 medications
Due to ongoing medication shortages (Ozempic, Mounjaro, Wegovy, Zepbound, Trulicity, Saxenda), we recommend contacting your pharmacy at least one week before you run out of your medication. If your regular pharmacy does not have it in stock, ask them to order it — it typically arrives within 1–2 days.
What to do if your medication is out of stock
During periods of limited availability, prescriptions can continue to be filled at the pharmacy, but with potential delays. If you experience difficulty filling your prescription, here are your options:
- Call around to different pharmacies
If you believe your medication might not be available at your regular pharmacy, call around to other pharmacies in your area to see if it is in stock. If an alternative medication is needed, you can direct our office to send a prescription to the pharmacy that has it available. - Plan ahead — contact your pharmacy one week before you run out
Due to increased shortages, it's important to factor in extra time for any refill. Don't wait until you've run out before contacting your pharmacy. - Ask your pharmacy to order your specific medication
Some pharmacies — including those that carry Trulicity, Mounjaro, Zepbound, Wegovy, Ozempic, and Saxenda — do not proactively stock these products. Ask them to place an order. It typically arrives in 1–2 days. - Contact our office if you continue having difficulty
Your clinician can assist with your treatment plan and determine whether there are alternative medications or therapies that could work during the shortage. - Check the ASHP or FDA websites for shortage status
Visit the ASHP Drug Shortages database or the FDA website to see if your medication has a known shortage and whether there is a timeline for when it may be available again. - Look for coupons or manufacturer assistance programs
If you can't find the generic version of your medication or need help with the cost of a brand-name drug, check online pharmacies for coupon pricing. For brand-name drugs, check the manufacturer's website — many offer co-pay assistance programs that can significantly lower the cost if you qualify.
External resource — ASHP Drug Shortage Database
The American Society of Health-System Pharmacists (ASHP) maintains a current list of known drug shortages and their status. You can also watch their educational video about managing drug shortages at ashp.org/drug-shortages.
Messaging your care team
The myPrivia patient portal allows you to send secure messages to your care team for non-urgent questions. Please review the following important information before sending a message.
Do Not Use the Portal for Emergencies
For life-threatening emergencies, call 911 or go to the nearest emergency department. Do not send a patient portal message for urgent or emergency situations.
Allow up to 3 Business Days for a Response
Patient portal messages are reviewed when the office is open. Your message may not be read for up to 3 business days. Please plan accordingly and do not use the portal for time-sensitive medical needs.
Some Messages May Be Billed to Your Insurance
While most patient portal messages are free, responses that require medical expertise and more than 5 minutes of your clinician's time may be billed to your insurance. This follows standard clinical communication billing guidelines.
After-Hours Emergency Calls Are Billed as a Virtual Visit
If you call our office after hours with a medical emergency, your call will be automatically charged as a Virtual Visit. For non-urgent questions, please use the portal messaging system during business hours.